Reducing no shows: five measures that work

A client who doesn't turn up costs you a whole hour. Together, these five measures mean far fewer empty appointments.

1. A reminder the day before

Most people simply forget. A WhatsApp message the day before largely solves that.

2. A deposit at the time of booking

People who've paid turn up. Even a small amount does the job.

3. Clear cancellation terms

Your client knows in advance what happens if they cancel too late. That saves arguments afterwards.

4. Let clients reschedule themselves

If your client can pick another time themselves, they'll reschedule instead of simply staying away. With Praktijk, that works within your rules.

5. A waiting list

If an appointment does drop out, the next person on the waiting list gets a message. With Praktijk, that happens automatically.