Cancellation policy: a sample text
A clear policy avoids arguments. Your client sees it when booking, and knows in advance what happens if they cancel too late.
Sample text
You can cancel or move your appointment free of charge up to 24 hours beforehand. If you cancel later or don't turn up, we keep the deposit. If you are more than 15 minutes late, we may not be able to carry out your full treatment.Adapt the text to your business
- Choose a notice period that suits your business: 24 hours, 48 hours or more for long services.
- Say clearly what happens to the deposit.
- Keep it short. Your client reads it between two steps.
Put the same text on your website too, next to your prices.